We shall handle all clothes and other items accepted by us for processing with due care and attention, commensurate with that obtainable in the industry.

Our prices shall always be displayed prominently in all our premises.

Should a complaint arise, such complaint shall be investigated promptly. Any article found after the investigation to have been unsatisfactorily processed due to our own negligence, shall be reprocessed at no cost to the customer.

Where loss or damage inadvertently arises, and such is due to our negligence, we shall pay fair compensation commensurate to that obtainable in the industry. This shall be paid only if the purchase price of the article can be substantiated but the compensation shall not exceed TEN TIMES (10) the charge of the service of the items in question.

Such fair compensation shall be in accordance with the Associations’ Fair Claim Guide subject to depreciation of the garment as approved by the Textile Services Association garment (UK) or the relevant bodies in Nigeria.

We shall maintain our shops, vans, premises and other outlets and ensure they are kept in clean and tidy conditions in accordance with acceptable practices.

Terms & Conditions of Service

  • We run a largely digital operation and the use of paper receipts and invoices are being phased out, so we require customers’ information such as telephone/ mobile numbers and email addresses for regular updates, transaction information etc.
  • EXPRESS SERVICE is available at NO EXTRA COST whenever possible.
    We respect our customers’ privacy and do not sell any identifiable information regarding our customers to any third party.
  • Terms & conditions are subject to change without prior notice, however, you will be duly notified by email ONLY.
  • CleanAce will crave the understanding of its customers in situations of FORCE MAJEUR

Process

  • CleanAce will use reasonable efforts to ensure that drycleaning, laundry, drying, finishing, pressing, and packaging services are maintained at the highest level of quality.
  • Stain Removal is a standard part of our process, but certain difficult stains will attract a fee.

Payment

  • Customers are encouraged to make FULL payment during Drop-Off to qualify for the CleanAce CashBack Loyalty Scheme. We accept cash, card payment or direct transfers to designated accounts available at our customer service desks. Cheques are ONLY accepted at Drop-Off and payment must have been cleared by Our Account Department before the time for Pick-Up
  • You can subscribe to the CleanAce Membership Club (Prepaid Plan).
  • Your upfront deposits are credited into your e-wallet account from which subsequent transactions will be debited
  • All transactions are VAT inclusive.

Checkout

  • Customers are requested to check and count their items at the point of pick up/delivery. All unsatisfactory articles or missing items MUST be addressed immediately. CleanAce will only be responsible for such claims whilst they are still within our premises.
  • Items left uncollected after THREE months will be donated to charitable causes.

Return work

  • Customers are requested to check and count their items at the point of pick up/delivery. All unsatisfactory articles or missing items MUST be addressed immediately. CleanAce will only be responsible for such claims whilst they are still within our premises.
  • Items left uncollected after THREE months will be donated to charitable causes.

Loss/Damages

  • CleanAce is ONLY responsible for items dropped for cleaning.
    Whilst we offer the utmost care, we are unable to accept responsibility for loss or damage to beads, crystals, sequins, buttons, diamanté, pearls, buckles, metals etc., due to their inherent unsuitability for dry cleaning. All such items are cleaned at the Owner’s risk.
  • Articles of extreme value must be declared at drop off.
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