In CleanAce Academy quest to transform the state of the industry, it has designed an enriching training programme that is targeted at building capacities of customer service staff in the drycleaning business, drycleaners, launderers, ironers, quality controllers and production supervisors as well as Owner Operators of the drycleaning facilities.

The following are the major programmes that will be taking place in CleanAce Academy:

Course Duration: 2 Days


In the dry-cleaning and textile space, there is a chain of activities that is activated the moment a fabric is brought in by a customer to the moment that same fabric is cleaned and handed back to the customer.

From the moment a customer walks into a dry-cleaning outlet, to the moment he walks out, what will determine if he is going to patronize that business again is the quality of the customer experience.

This course will help delegates develop the knowledge they require to upskill their customer service and relation skills, help them render quality services that impact positively on the organization. Participants would be taught how to offer exceptional customer service that exceeds clients’ expectations

Highlights:

  • Handling Customer Complaints
  • Receiving incoming items
  • Releasing outgoing items
  • Resolving customers’ claims

Course Duration: 3 Days


This course is basically for those new to drycleaning or those who may want to refresh their memory on the basic principles of drycleaning. It presents basic information to help delegates understand the drycleaning process irrespective of what their position may be in the drycleaning business.

Course Duration: 3 Days


This course is basically for those new to drycleaning or those who may want to refresh their memory on the basic principles of drycleaning. It presents basic information to help delegates understand the drycleaning process irrespective of what their position may be in the drycleaning business.

Highlights:

  • Introduction to Drycleaning Technology
  • Types of Fabrics, Yarn, Dye, and different kinds of Fabric Soil,
  • The Drycleaning Process and Modern Drycleaning Equipment
  • Use of Solvents, Chemicals and Detergents in Drycleaning

Course Duration: 3 Days


Dry cleaners use complex procedures and special stain removal chemicals to remove stains.

Some stains are water-soluble, while others are not. Different stains require different treatments, which stain removal technicians are trained to administer.

At the end of this programme, delegates will develop the competencies they require to deal with highly complicated and stubborn stains in different fabric dimensions without damaging the fabric textures.

Highlights:

  • 10 Commandments for successful stain removal
  • The Spotting Table and Chemicals used in stain removal.
  • Dealing with UNKNOWN Stains
  • Dealing with multi-level Spotting agents & combination stains

Course Duration: 1 Day


Quality control is a process employed to ensure a certain level of quality in a product or service. It may include whatever actions a drycleaners deem necessary to provide for the control and verification of certain characteristics of services they offer.

The basic goal of quality control in drycleaning is to ensure that drycleaning or other services provided meet specific requirements and are dependable, satisfactory, and physically sound.

Participants are trained to understand what standards exist and what exactly customers want from their drycleaners.

Highlights:

  • What Customers value in drycleaning
  • Quality Control Techniques
  • A day in the life of a Quality Control Manager
  • Inspection Standards and Packaging
  • Ethics, Procedures and Standard Practices in the Drycleaning Industry

Course Duration: 2 Days


The purpose of finishing is to make a garment presentable in the best possible way to the customer after it has been cleaned. This department has a great effect on customer satisfaction with the final appearance of a garment.

Finishing and pressing have become one of the most important processes in laundry and drycleaning chain. Here, the participants are trained on what kind of pressing iron to use, how best to use it, what to do to the iron so that it doesn’t stress out fabrics while maintaining the heat necessary to press clothes effectively. He or she will also learn how to fold or hang the garments so they don’t get rumpled or affected by long storage as a result of dust.

Highlights

  • Fundamentals of Garments Finishing
  • Quality Finishing Standards
  • Finishing Equipment, tools and procedures
  • Professional Ironing

Course Duration: 2 Days


Operations management is the process which combines and manages the resources used in the production/operations subsystem of the organization into value added services in a controlled manner with respect to the policies of the organization in question.

This course will help delegates develop the competencies they require to work as operations managers in a highly structured drycleaning and laundry environment. At the end of the programme, delegates should be able to render high quality operations management services that impact on the organization.

Highlights:

  • The Drycleaning Production & Processes
  • Differentiating between Work Methods and Work Measurement
  • Quality Standards, Control Ethics, Procedures and standard Policies in drycleaning industry
  • Optimizing production for efficient and timely delivery at all times.
  • General Health and Safety in Drycleaning

Course Duration: 2 Days


This course will help understand how best to remove common stains without altering the colour or texture of the fabric. It also helps delegates understand how best to clean different fabric types.

Highlights

  • Classification of fabrics, colours and Different types of Stains
  • Factors that affect Stain Removal- BEST WAY TO REMOVE a STAIN
  • Pre-spotting and Post-spotting.
  • The spotting Table. The Dry & Wet Sides of Spotting
  • Chemicals used in stain removal
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